↩Returns & Exchanges

All products come with a replacement or refund warranty for 30 days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition that you received it, and properly packed.

• Please contact us within 14 days of receiving your order before sending any item back.
• Your request should include your order number, item code, reason for return or exchange, and clear photos showing the issue.
• Once your request is approved, our customer service team will provide the correct return address.
• Please do not return items to the sender address or parcel address unless instructed by our support team.
• Returned items will be inspected before a replacement, exchange, or refund is processed.

✕Order Cancellation

If your order has not been processed or shipped, you may contact us as soon as possible to request cancellation.

• Unpaid orders may be cancelled before payment is completed.
• Paid orders can only be cancelled before they are processed or shipped.
• Once an order has been processed or shipped, we may be unable to cancel it.
• For the fastest resolution, please include your order number when contacting us.

!Defective, Damaged or Incorrect Items

You may be eligible for a partial refund, full refund, replacement, or exchange if your order arrives defective, damaged, missing items, or contains the wrong item.

• Please contact us with clear photos and a detailed explanation of the issue.
• If your item was damaged during shipping, please obtain proof of damage from the delivery carrier when applicable.
• We will review your request and provide the next steps after confirmation.

💳Refund Processing

After we receive and inspect your returned package, an approved refund will be issued to your original method of payment. A refund confirmation will be sent to the email address used for your original purchase.

• Refunds to credit or debit cards are usually sent to the card-issuing bank within 7–10 business days after approval.
• Processing time may vary depending on your bank, card issuer, or payment provider.
• If you return an item without contacting customer service first, the item may be considered non-refundable.

🚚Return Shipping Cost

• If the return is caused by personal reasons such as choosing the wrong size, wrong color, or no longer wanting the item, the buyer is responsible for return shipping costs.
• If the return is caused by a product defect, damaged item, missing item, or wrong item, we are responsible for the return shipping cost after confirmation.
• We do not charge a relisting fee.